Refund policy

Valiente Boutique

Thank you for shopping with Valiente Boutique! We take pride in offering unique, handcrafted, and made-to-order creations designed with personality and care.

Your satisfaction is important to us. Please review our return, refund, and cancellation policies before completing your purchase.

30-Day Return Policy

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, your item must:

Be unused and unworn
Be unwashed and unaltered
Have all original tags attached, if applicable
Be in its original packaging
Include proof of purchase

Items showing signs of use, wear, washing, damage caused after delivery, or alteration are not eligible for standard returns or refunds.

To request a return, please contact us at erica@valienteboutique.com with your order number and the item(s) you wish to return.

If your return is approved, we will provide instructions for sending your item back.

Returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.

Final Sale & Non-Returnable Items

Due to the nature of certain products, the following items are considered final sale and are not eligible for standard returns, refunds, or exchanges:

All drinkware, including tumblers, snow globe tumblers, sublimation tumblers, cups, mugs, and glassware
Custom, personalized, and made-to-order items
Sale and clearance merchandise
Gift cards
Personal care and hygiene products

Drinkware Policy: Due to sanitation and safety considerations, all drinkware sales are final. We do not accept standard returns or exchanges on these products.

Final-sale restrictions do not exclude remedies available for damaged, defective, or incorrect products or rights provided by applicable law.

Custom & Made-to-Order Products

Many Valiente Boutique products are handcrafted after an order is placed, using the designs, styles, colors, and personalization options selected by the customer.

Because these products are made specifically for your order, all custom, personalized, and made-to-order purchases are final sale.

Please carefully review your order before checkout, including:

Product selections and designs
Colors, styles, and sizes
Names, spelling, and personalization
Quantities and shipping information

Valiente Boutique creates products according to the information submitted at checkout and is not responsible for customer-provided spelling errors or incorrect customization details.

Order Cancellations & Modifications

Orders are processed quickly to help ensure timely production and shipping.

Orders cannot be canceled once they have been placed.

If you notice an error in your order, please contact us immediately at erica@valienteboutique.com.

Although changes cannot be guaranteed, we may be able to accommodate a correction if production has not yet begun.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us within 3 days of delivery so we can promptly review and address the issue.

When contacting us, please include:

Your full name and order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item
Photographs of the packaging, if applicable

Once your request has been reviewed, we may offer a repair, replacement, or refund depending on the circumstances.

Please do not discard or return the item until you have received instructions from us.

The 3-day notification period helps us investigate issues promptly and does not limit any rights or remedies provided by applicable law.

Exchanges

We do not process direct exchanges.

If you would like a different product, size, color, or design, you may request a return for an eligible item under our 30-day return policy and place a new order.

Custom, personalized, made-to-order, and other final-sale products are not eligible for standard exchanges.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at erica@valienteboutique.com.

Return Shipping Costs

Customers are responsible for return shipping costs on eligible returns unless the return is due to an item arriving damaged, defective, or incorrect.

Original shipping charges are generally non-refundable for standard returns, except where required by applicable law.

If your return is approved, we will provide instructions for returning the merchandise.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages sent without tracking.

Chargebacks & Payment Disputes

We encourage customers to contact Valiente Boutique directly with any concerns regarding their purchases so we have an opportunity to resolve the issue.

By completing a purchase, you acknowledge that you have had the opportunity to review our return, refund, and cancellation policies.

If a chargeback or payment dispute is initiated, Valiente Boutique reserves the right to respond through the payment provider and submit relevant documentation, including:

Order confirmations and transaction records
Shipping and delivery confirmations
Customer communications
Product descriptions and customization details
Applicable store policies

Nothing in this policy limits a customer's right to dispute a charge or exercise protections provided by applicable law.

Contact Us

Have a question about your order, a return request, or one of our policies? We're happy to help!